Please note that by visiting our website and purchasing from us, you are accepting and consenting to our Terms & Conditions as stated below.

 

Product Information

All our items are handcrafted, unless otherwise stated. Due to its handmade nature, there might be slight imperfections and variations for certain patterns such as, speckled textures, painted brush strokes and marble swirls.

Please handle your accessory with extra care and precaution. When subjected to pressure, the pieces might bend and break under extreme stress.

Some of our products contain components made of wood or metal. Specific care instructions will be provided accordingly.

 

Orders & Delivery

All merchandise is sold on a first pay basis and is subject to availability. Items in your cart may sell out before completion of your order and payment. In the event of your order being damaged or lost during transit, we will deliberate on a case-by-case basis and proceed after due investigation.


Domestic Orders (Singapore only)

All domestic orders are shipped via Singapore Post. A tracking number will be supplied, with which you can track your package at the Singapore Post website.

Regardless of weight or number of items purchased, postage and handling rates are at a flat rate of S$ 3.00 for domestic orders.

Domestic orders will take 2-6 working days to process and reach you.


International Orders (Rest of the World)

We offer two delivery options for international orders - via Singapore Post or DHL. A tracking number will be supplied, with which you can track your package at the respective shipping company website.

Please note that for packages sent via Singapore Post, tracking details are limited and might only reflect up to the package leaving Singapore.

Regardless of weight or number of items purchased, postage and handling rates are at a flat rate of S$ 10.00 for international orders sent via Singapore Post.

Packages sent via DHL are fully trackable.

Regardless of weight or number of items purchased, postage and handling rates are at a flat rate of S$ 35.00 for international orders sent via DHL.

All international orders will take 4-14 working days to process and reach you.


Complimentary Shipping

For all domestic and international orders above S$ 100.00, enjoy complimentary shipping via Singapore Post.

For international orders above S$ 200.00, enjoy complimentary shipping via DHL.

For further details, please see information regarding the various shipping options offered, under the "Orders & Delivery" section.

 

Pricing

All prices stated are in Singapore Dollars (SGD). All payments will have to be made in Singapore Dollars. For international customers, please note that orders are shipped on a Delivery Duty Unpaid basis and there might be additional taxes or custom fees subject to your country’s customs regulations.

 

Defective Goods

Please note that items that are damaged as a result of normal wear and tear are not considered to be defective or eligible for an exchange. Exchanges of any defective goods are subject to acceptance and availability.

 

Colour Accuracy

We do our best to ensure colours are portrayed as accurately as possible. However, please note that colours may appear differently due to the calibration of various computer monitors.


For any other enquiries or feedback, please contact us at info@knack-knack.co.